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Money Back Guarantee:
We offer a
guaranteed result of one (1) hour
average response times to your
customers' requests and eight
(8)
hours average maximum before most
requests are resolved.
Resolutions are only guaranteed
if we are supplied with root
access to the server. If we
fail to meet these standards,
you receive money back. The only
exception is if your clients
fail to enter enough information
to allow us to know which
server, or even which site, they
are addressing concerns, or is
otherwise unresponsive to our
needs of clarification.
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